Basic Support
Our commitment is to help you use PERFECT FIT to its maximum capabilities. You are invited to ask questions which will help clarify how the program works, or receive instructions on how to process your data. You may need to know which report will provide the data analysis you need, or how to set up a custom search for a certain report. We will provide instructions to fix data errors.
Basic support does not include hardware or system software support, network configuration or trouble shooting, data recovery due to hardware failure, bookkeeping services, import/export of data (some exceptions), data corrections due to operator errors, and data entry. Also not included is custom programming or tasks related to custom projects.
Basic Support is provided by telephone, e-mail, and online screen sharing sessions.
Requirements for support:
- You must have TeamViewer for screen sharing installed on your computer.
- If you have open invoices with us, they must not be more than 15 days past terms.
We may refuse support if any of these requirements are not met.
Program Updates
Program Updates are new, incremental versions of PERFECT FIT. They include bug and anomaly fixes, as well as additional features and enhancements. They are usually installed automatically.
Some installations are controlled by client’s configuration.
Quick Fix Updates
Quick Fix Updates are provided if you encounter a bug or limitation in the software that prevents you from doing business as usual. Quick Fix Updates are delivered with a fast turnaround time and are supplied at the discretion of PFS.
Continued Support
As long as you are paying the monthly service fee you have unlimited support from our staff.
Custom Enhancements
We always will consider adding additional features, procedures, and reports to PERFECT FIT. Some enhancements may be added at no charge at the discretion of PFS, and will be available in a future release.
If an enhancement will require a programming charge, we will send you a “Custom Enhancement Price Quote” with specifications and an estimate or stated fixed price. You will be able to do a cost/benefits analysis before committing to an expenditure. To proceed with the enhancement, the price quote must be approved and returned to us. You will be billed when the version with the enhancement is made available to you.
Custom Enhancements and Quick Fix Updates may require a Program Update to the current version of PERFECT FIT, or will be delivered in an External Library (programming code).
Last revised 6/1/2026 by AG