To reverse an Other Credit to Invoices transaction due to a data entry error.
Note: If the transaction was applied to the correct customer, but the wrong invoice, use Commands > Apply Credits to move the A/R from one invoice to another.

Find the Customer
Go to Commands > Adjust receivables
Adjust Receivables 2016.07.26.jpg

If the invoice you want to adjust does not appear, Click the Load All button to show all paid invoices
Enter a MINUS Credit Amount against the original account for the transaction.

Note: If you do not know the original offset account use the Transaction inspector for that invoice to see the original posting.
Enter a MINUS Amount applied against the invoice.

Click OK

Revised 7/26/216 – SV

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