REVERSE A PREPAYMENT APPLIED TO AN ORDER

If the Prepayment has not been deposited and not been applied to an invoice:
Open the Customer window
Click A/R TRX
Click Prepayments
Highlight the prepayment that has been received
Click Undo Payment.
The prepayment transaction is zeroed out and the customer’s record is updated.

If the Prepayment has been deposited the amount in the bank has to be reversed.
The method to this is dependent on the final result desired, such as refunding, applying to an invoice, entry error, etc.

Revised: 1/23/16 AG