REVERSE A MISAPPLIED CREDIT MEMO

Commands > Apply Credits > Load All

Highlight the invoice that received the credit and enter a negative amount in the applied field.
Highlight the credit memo and enter a positive amount in the applied field.
Hit OK

If the credit memo was applied to multiple invoices, highlight the invoices that received the credit and enter a negative amount in the applied field.
Highlight the credit memo and enter a positive amount in the applied field.
Click OK

It may help to have the credit memo’s Trx Inspector Window open while processing this so that you can see which invoices need to be reversed.

Updated 3/8/21 by SH