INVOICE TOTAL ERROR

2241: Invoice Total Error

Invoice TOTAL. # XXXX, Delta = $ YYY.YY

Invoice Total <>
INVOICES.IN_SUBTOTAL+INVOICES.IN_DISC_AMT+INVOICES.IN_TAX_AMT+INVOICES.IN_SHIP_AMT+INVOICES.IN_GST_AMT

This error means that the dollar amounts in the invoice fields do not add up to the dollar amount shown in the Total Amount field. This error is usually
due to a user editing the amounts incorrectly in the PROG window.

The following example shows a discount, which is not reflected in the total amount and due amount, thus the diagnostic error. However, the error can be
due to any of the amount fields containing incorrect data.

To Fix:
Menus > Maintenance > Prog > Windows > Invoices
You will now see the PROG_INVOICE window.
Press Find and enter the error invoice number, as shown in your diagnostic, in the INNUM field and press OK. The window
will populate with the data from the invoice.

Locate the fields that have the incorrect amounts, then press Edit, and delete the incorrect amounts and press OK.

Continuing with our previous example, you can see where the discount amounts have been entered. And the screenshot that
follows shows it deleted.

When you return to the face of the invoice the amounts will total correctly.

**Sometimes this diagnostic error may be due to a user editing the discount amounts incorrectly. Remember that the discount % field uses a positive number and the amount field uses a negative number.