On the Accounts Summary window, if you see Duplicate Summary Records, this is the fix. If you can give us instructions so we can reproduce this error here we will award you $100.
Go to Ledger > Account Categories
Find the account with the duplicates
Click on Summary History
Hold down the Control key on your keyboard and double click the duplicate line.
This opens the Programmers window for the ACTBAL file.
Click Delete.
Repeat for all duplicates.
This next step may take a long time.On the Summary History window, click Rebuild: AccountYou will get a message about purged transactions. You can ignore that if you have never purged transaction history.If you have purged history, you can rebuild by Period.
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