2007: INVOICE – SUSPECT INVOICE DIAGNOSTIC ERROR
If a Customer A/R error is found on the Diagnostic Report, PERFECT FIT will check each of the customer’s invoices for integrity. It will compare the Balance due on the invoice with the total of the A/R Transactions that are attached to that invoice. Errors are reported.
The Diagnostic report will state the invoice number, and show instructions for printing out a detailed diagnostic report for that invoice.
Go to Diagnostics > Other Diagnostics > Invoice Detail. Enter the invoice number and print the report.
This report shows all the low level files that make up the invoice. It allows for a detailed analysis of the invoice.
TO FIX:
This fix will update the Invoice Amount due field and the customer balance, based on the transactions (FTR) for that invoice. Transaction errors must be fixed first (ie. Dates not in balance). Also, from reading the above report, if the invoice has been “double posted”, this fix is not recommended. However, for most fixes this is the easiest method to fix this error.
Go to the Suspect Invoice on the main invoice window.
Click the Edit button.
On the Edit Invoice window, click the “Fix Due from A/R” button.
The Invoice amount due will change to agree with the transactions.
If the amount due is not correct, go to Commands > Adjust Receivables, and enter an adjustment to correct the balance due. If you do not know what account to use for the adjustment, you may be able to figure it out by looking at the Transaction Inspector for that invoice.